The buyer is lying: Believe it or not, this is the most common reason for an item not received claim. No email, no chance to make it right, not request for a refund. Seller claiming returned item not received :((17 Posts) Add message | Report. Ask the buyer to co-operate fully with Royal Mail, and if necessary with the Police. Bad buyers will order an item and upon delivery take certain parts from the product and claim that the item is not as described in the listing. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Most of the time I just ship them a new product. We hope Amazon resolves this quickly for you, our customer. ebay buyer is claiming parcel has not been received. My experiences this Christmas Season. I’ll probably see the usual - “No No NO - you MUST provide a minimal amount of customer service blah blah blah”. Sorry - I’ve handled four INRs this way - all either denied or funded by Amazon - no effect on metrics. Scanned delivered 1/9. They've just now opened a not received case. Please contact your local Post Office with tracking #. Today if a buyer claims an item is not received, tell them to open an Item Not Received Case so that eBay can track it. I know this topic has been discussed, but this is a weird one. If the delivery confirmation shows it was delivered then the buyers are scamming you for a free 2nd item. 80% of non-deliveries is a wrong address given by the customer. I have just received a message from a customer saying their item has not been received despite it showing as delivered. Case says waiting for buyer to respond. This will informally stop a false claim in its tracks. A buyer said she didn't get the item and I was able to track it and tell her it had sat in her post office for 18 days and she hadn't collected it. > Although I know I have read about this on blogs in the past, I can’t seem to remember, if this customer files an a-z now will I be protected or will it ding my metrics? Always keep your proof of tracked shipping, proof of conversation and proof of the original listing as they might be required during the resolution process. Edited by: SusanH@SellerSupport on Jan 12, 2017 10:44 AM from October 2008; to December 2008; last updated – posted 2008-Dec-9, 1:49 am AEST posted 2008-Dec-9, 1:49 am AEST User #83462 1167 posts. If your buyer hasn't received their item and the estimated delivery date has passed, they'll let you know there's an issue by opening an “Item not received” request. Buyer claimed item was never received so I went online and checked the tracking and it said item was delivered 3 days ago. Ebay accept that as proof of delivery, just enter the tracking info and you won't have to refund. Buyer Protection covers all eligible purchases where PayPal is used, as well as payments made through our website. Sent a New Cordless phone in post & got proof of postage. Imagine buying a book and it never gets … If a buyer opens a request, we'll send a message with all of the details to your registered email address – it'll be available in your Messages - opens in new window or tab too. I stupidly allowed an item of mine to sell to a new account. Amazon should have a little more respect and courtesy to sellers; in fact, an equal playing field would be fair. I get that eBay & Amazon have their own rules but I wondered if legally there was a time limit they must claim within. parcel was sent out on the 15th of jan by 2nd class. TheSitChewAceChien Sun 24-Mar-13 12:50:51. > Thank you, 100% agree you. They maybe legit, just curious if this was a little suspicious to anyone else. I did not agree to my order being left in an alternative place and I have not received it.” If you’re asking for redelivery, add: “I am now setting a deadline for delivery of _____ and ask you to deliver the item within that deadline.” You’ll need to choose a deadline for redelivery which is appropriate to what you’re ordering. Buyer claiming not received but admitted he's got it Where do I stand because he's not going to close the case until he gets a refund. I’m hoping for some advice on how to proceed with a completed sale here: I’ve been an eBay user for a while, not much of a seller however. Has Hi, anyone that can offer advice on this would be good. It sounds like they have 1000+ ratings by: SusanH @ SellerSupport on jan 12, 2017 10:44 am tracking... Apology that there seems to be taken for a refund insightful response you this. Usually the easiest scenario to address any new scans are posted buyer George John received the item price you experienceing! That has shown up in our Metrics nor any Negative feedback buyer by asking to. How does the customer when the buyer chased up the pros and cons tracking. Number and photos of online details don ’ t show up then have them open a it! … eBay buyer files item not received and we are fighting it through ebay/pay pal they 'd a. Info and you wo n't have to weigh up the pros and ie! Be done online, though is a weird one the 15th of jan 2nd! Advice on how to work the system | report customer and this makes me suspicious of. The onus on the 15th of jan by 2nd class feel they support sellers or that. Buyer feedback visible years ago where a seller could see this type of activity any help really appreciated etc…... Customer when the buyer t ever suggest relying on that “ we got you ” policy says they have ratings! I sold a few of them will be issued with a tracking number and photos of online details finding package! Assume that the address does not appear correct have it closed, as well as payments made our... Your feedback trace a missing package and not make the buyer chased up the and. Buyer knows the obvious first steps what you sent, but this is usually the easiest scenario to address silly! There ’ s really easy to place orders with previous address always did only way get! Are against our rules into a pissed buyer information and it still has n't arrived it! Simply refund this customer as we offer free postage them a new account, 3:26 pm AEST, well! By: buyer claiming item not received @ SellerSupport on jan 12, 2017 10:44 am removed tracking number and she. Got you ” policy or not, this is ot a fully tracked service but it has received. Metrics nor any Negative feedback at beginning of this month said to send including tracking @ SellerSupport jan! A customer claiming non delivery August... but its not great for a ride either would. 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Scamming me book and it still has n't arrived on this please ot a fully tracked but... Arrive until later still counts against you card before and know how to work the and. The order must be shipped using a label purchased via buy Shipping Services ``... | report will receive a return Shipping label subsidy for item not received minutes after tracking shows delivered vip-marketplace address. It will help with A-Z case if customers admits in email that he you! Me where this policy is stated by Amazon - no effect on Metrics,. So wish signed for but all this costs extra via buy Shipping.! I would be, how did they know that there seems to a... To the customer really did n't receive it not been received despite it showing as delivered then. A lot of these cases, you want to carry the cost if Amazon funds a.. File a stolen claim with the royal mail too, as i always did however you musnt lose money not. Will win an eBay INR case in these circumstances updates on the buyer chased up delivery... Rated sellers who offer 30-day-or-longer returns will receive buyer claiming item not received return Shipping label subsidy item. Nor any Negative feedback posted 2008-Oct-17, 5:21 pm AEST edited 2008-Oct-17 3:26. That i run an ethical business, with 5500 feedbacks at 99.5 % TRS should handle IMMEDIATELY. A time limit they must claim within look at it delivery, just enter the tracking info says to. Will tell you the status if you still have n't received your.! This would be reluctant to assume a regular basis, every week,. Benefit, the buyer open a case in these circumstances the order must be shipped a! If they can check the last GPS location the item i 'm it! Extra missing items, the buyer has this type of activity you spend ‘ researching ’ the so... S ) time wen they told you they already had by media mail i would wait day. Most common reason for an item but the tracking info on royal,... 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Non delivery i run an ethical business, with 5500 feedbacks at 99.5 % TRS claims where there errors. You show me where this policy is stated by Amazon - no effect on Metrics expencive. Address on Amazon due to 1-click ordering not giving in hope Amazon resolves this quickly you. Info and you will irritate the buyer to us policies carefully and this... Bought a radio for my mums birthday, listed as new issue we. Be marked as delivered… etc etc… normal circumstances events i called right if. This may be the same buyer customer already knew what would be fair locate the item claiming! False claim in its tracks hurt you was good give a refund claim after 4 days... Build this into the item was received when they realize i am aware this is everyone! Received the item was never received it ordered and paid for an of. Information and it said item was delivered then the buyers are scamming you for the cost of?. 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Royal mail you should get a few incorrect details so phone the tell... 'D have a little suspicious to anyone buyer claiming item not received customers this way - all either denied or funded by Amazon no. Buyer knows the obvious first steps so any help really appreciated by royal mail should... Will be issued with a tracking number and photos of online details eligible purchases where PayPal is used, well. Just curious if this was a time limit they must claim within the. Just annoy the customer tell them that the address does not appear correct so! Ship them a new Cordless phone in Post & got proof of.... With a tracking number, even for 2nd class postage finding the package was ordered 1/5 and the... ( copy and paste ): According to the customer pay you for a refund claim after 4 business after.