Scammers only congregate in areas with an unfair playing field, amazon should not provide for that. Item Not Received (INR). If you read the forums even a little bit before jumping into selling on Amazon, you would know this. They've just now opened a not received case. Buyer claimed item not received, won the case, now item is listed for sale submitted 1 year ago by Hartleysugar A buyer bought a fabric sample from me, I foolishly didn’t send it tracked, and as it went as a large letter the QR code couldn’t give me any information, so they won the case against me, now they have it listed for sale as part of another listing. We’re the manufacturers of one of our items and we received quite a few messages from a buyer detailing that he was yet to have received his order of it from us. I hope ebay closed the case in your favour. It’s an easy thing for dishonest buyers to exploit. Buyer claimed item was never received so I went online and checked the tracking and it said item was delivered 3 days ago. In the case that it is not a delivery mistake, then we are not disputing a bad service, that is civil, we are not discussing a poor, defective, or damaged item, which is also civil. If a buyer falsely claims an item was “not as described,” we’ll reimburse your return shipping label cost up to $6 per return. The Australia Post site says it was delivered on January 8 and 10:14am. The item may have been signed for by somebody other than the buyer, eg a family member who may have forgotten to tell them about the package. I’m not at all surprise that this seller is stunned by “item not received” on Amazon. Have sent item using myhermes at beginning of this month. The buyer emailed me saying that they did not receive their item and requested a refund. Buyer claimed to have not received item but actually did? The seller forcefully and aggressively refused to give any assistance whatsoever, and because Hermes have marked it as delivered, eBay couldn't care less!. Hope that helps! Contact the buyer and state the facts, there is no better claim than the honest truth. If your buyer hasn't received their item and the estimated delivery date has passed, they'll let you know there's an issue by opening an “Item not received” request. Are they trying to scam me? While this protects the customer, it also has the potential to backfire on sellers. If Hermes are involved, don't just assume that it is the buyer 'trying it on'. I click because I’m hoping there will be a new twist to the situation so we can actually learn something, but it’s the same old thing over and over. Again, I appreciate the good info. buyer paid 4$ for shipping and the item sent out via canada post regular mail , buyer claimed non received after 30 days and buyer won , paypal issued the full refund . Apr 3, 2020 12:12:44 PM. If i deny the refund, as i have proof of delivery, what can i do if the buyer leaves negative feedback. What to do when a buyer opens an item not received request. In future always add tracking to ebay prior to delivery. read up on how to address these if you can accept the risks: https://sellercentral.amazon.com/forums/search.jspa?threadID=&ref_=xx_sfsrch_cont_sfsrch&q=tracking+delivered&objID=&userID=spoonyfork&dateRange=last90days&numResults=15. from October 2008; to December 2008; last updated – posted 2008-Dec-9, 1:49 am AEST posted 2008-Dec-9, 1:49 am AEST User #83462 1167 posts. I asked for photos of the packaging and contents but received no reply. Amazon will go through great lengths to side with claims from buyers regarding their package not being delivered to them, and they will do so without a fair investigative procedure for the seller, and timeframe to conduct it. Unless you are able to locate the package through the carrier, you will have no choice but to refund this buyer. I suspected perhaps this was a fraud purchase. Buyers should also have some fine-print to read, about filing claims, that the seller will have time and resources to investigate it. That is how it works. posted 2008-Oct-17, 3:26 pm AEST edited 2008-Oct-17, 5:21 pm AEST. No one is asking amazon to blame buyers for postal mistakes, or lost packages. Buyer is still claiming not received and we are fighting it through ebay/pay pal. For high priced items, always have the buyer pay for signature confirmation. Happy 2021 (I say with absolutely no enthusiasm whatsoever! Then, inform the buyer that you will need time to followup on their claim by contacting the Postal Inspector to track the package and determine if any mistake has been made with the delivery, or how it was delivered. Ebay still paid them then they escalated to paypal one was paid again still waiting to see on the other. Return abuse happens when a customer files a false claim and a marketplace refunds that customer’s money. Should the buyer leave you negative feedback prior to eBay deciding the Item Not Received case in your favour then get onto eBay straightaway once the case has been closed and ask them to remove the buyer's feedback, reminding them of the fact that the case was decided in your favour. ), {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. I've responded with dates, tracking number and photos of online details. When a buyer claims that they did not receive a package, sellers need time and proper procedures, at least a lot more reliable and scam-resistant than the current ones; to investigate the matter; in fact sellers should be entitled to that. MY SURPRISED WAS AMAZON THEY DON’T EVEN TRY TO HELP ME AND PROTECT ME AS SELLER THEY JUST REFUND THE BUYER I HAVE TRIED TO GET MY MONEY I CONNECTED AMAZON FEW TIMES ALSO I APPEALED THE CLAIM BUT NOTHING HELP ME AT ALL . Sometimes, if this is a scam attempt they will ‘find’ the package as they would not want to get authorities involved. This buyer also accidentally sent me a message she intended for another seller claiming “she wanted the refund now because the doll was not new as described”. If an apartment complex they should check with the rental office to see if the carrier left the package there. Unfortunately that is not correct, I have had that twice in the past thirty days. You will also report this theft to Amazon and the UP Postal Inspectors for their protection and that any subsequent orders to them will be shipped with signature confirmation. I am too new to have this happen so I caved! Have you added the tracking number against the item in question? When you posted the item did you enter the tracking number against the item in question on the Sold Items section of your All Selling page? We’ll also automatically remove any negative and neutral feedback, defects, and open … Not something the seller can be penalised for with the evidence provided? “Being new to amazon I did not know I should send expensive items with signature confirmation.”. And this is the problem. hi, can you please let me know what happened with the case? Ask they check with neighbors and other family members as well. Sorry this happened OP. Buyer claims item not received. If I get another A-Z i think i will loose the will to live. That was before eBay’s latest update to selling standards. Read the forums and all the documentation that’s out there. Far from ebay being a safe place to buy, and in spite of sellers continually claiming to be hard done to by eBay over claims, I am very much of the opinion that eBay treats both buyers and sellers with equal disdain. I provided evidence to show I had received no payment. If you uploaded the tracking number before the buyer opened the Item Not Received case and the tracking definitely proves that the item was delivered to the address provided on the PayPal confirmation of payment e-mail then once eBay see that the item was delivered they will close the case in your favour, the end result being that the buyer will not be able to leave you negative feedback in relation to the transaction. First they claimed they were unable to pay as they were off on holiday. Amazon is not eBay. personally I think paypal is not fair ,destroy the foundation of the trade ,the agreement . You will need the tracking number in order to win the case, as if the buyer escalates the matter to eBay in order to try and force a refund then in the absence of a tracking number proving successful delivery of the item then eBay will decide the case in the buyer's favour, in which case you'll lose both your money and the item. Do I reply with tracking information saying there is delivery proof/ photo and ask if I take this up with hermes?Thanks for any replies/ help. What do I do? Having had problems with Hermes myself recently, it is quite possible that the buyer is telling the truth, and Hermes have delivered the parcel to completely the wrong address. I have been a seller on Ebay for over 13 years and I just know when a seller is trying to use the system based on the correspondence they send. Let the buyer know that you will refund in full if you are unable to locate the package. Many sellers have stories of customers falsely claiming their item was not received. eBay will then remove the negative feedback from your feedback history, along with the associated defect, and it will … I’ve sold on Ebay for years, never once did I receive a complaint about item not received when item shows delivered. Of course, having been ripped off in the past by buyers, i always use recorded delivery- when i went on the royal mail site to check her tracking number-hey presto, it was delivered the day after i posted it, & her signiture was there in black & white. She told me due to " Corona situation"( Her words) she couldnt fly home until 4/1 and she opened the package and I had send her a " EMPTY BOX" which … Advice to sellers. Catherine Lewis was left out of pocket after selling a coat. Powered by Discourse, best viewed with JavaScript enabled, Buyer claims item not received but shows delivered, https://postalinspectors.uspis.gov/contactus/filecomplaint.aspx. The rules and experience are totally different. You are responsible for the item if the customer does not receive it regardless of what you say in your listings.You will lose an item not received claim unless you can prove with delivery confirmation that the buyer received the item. Buyer Claim Item not received.. Ebay . Tracking shown delivered over a month ago. Don’t assume because you are successful on one venue you don’t have to take the time to read about the other. I would do this after reporting the potential theft with the USPS Postal Inspectors which you can do so through this link: With ebay signature confirmation is not necessary, delivery confirmation is enough for them to favor on side of seller. I wouldn't worry about it too much. When the buyer claimed she had not received it, eBay issued a refund. Not been in this situation before so any help really appreciated. In this type of claim, the buyer is stating the item they received is significantly different than they expected, based on the seller’s description. If a buyer opens a request, we'll send a message with all of the details to your registered email address – it'll be available in your Messages - opens in new window or tab too. Edited by: first-rate-computers on Feb 3, 2016 10:14 AM. eBay are apparently holding my funds in paypal. The buyer has not asked for a replacement nor a refund just stating not received. Thank you for taking the time to post. If it is true that you sent the package in all honesty here. In another forum thread, on the topic of buyer scams, Bigian13 said: Customer claimed they had not received their item but had ordered several items from other eBay sellers and they had all arrived. Finally, if you have not already done so use this link https:/offer.ebay.co.uk/ws/ebay/isapi.dll?bidderblocklogin to access your Blocked Bidders Link and add the buyer's User ID to the large white box that appears on the screen. Buyer claims to have not received item; Surely this is an issue with the buyer and the courier? As long as you sent with tracking and the tracking says it was delivered then ebay will side with you. Trying to contact Hermes from the receiving end is next door to impossible - their online contact 'widget' doesn't seem to do anything, and their phone line just tells me it has been delivered and gives me no opportunity to actually speak to somebody real. So I am left out of pocket with no course for redress, other than to leave a carefully worded, polite and factual negative for the seller (which due to his attitude, he thoroughly deserved). I got a case right now opened by the buyer claiming she didn't received the item. Since Amazon has become extremely popular in the past 5 or so years, I've seen an increase in "wishy washy buyers". People who open return requests or ask to cancel an item minutes after they bought it because they don't want it anymore. If the buyer continues to claim the item has not arrived, tell them you will have to report this to Royal Mail so they can launch an investigation into possible theft by their staff. Sent a few items by a Click and Send satchel on January 3 (just tracking, no signature). Buyer claimed item was never received so I went online and checked the tracking and it said item was delivered 3 days ago. I will be glad when I have more transactions so I will have some leverage. Does anyone know anything about opening a mail fraud case? Page 1 of 2 1 2 Next > Being new to amazon I did not know I should send expensive items with signature confirmation. Advise the buyer to please be patient and cooperative if they are contacted by local law enforcement regarding theft, or the FBI regarding mail fraud; and/or if law enforcement questions their neighbors, private security officers, landlords, or local businesses for information and camera footage. Discussion in ' Online Marketplaces - eBay, Amazon, Etsy and more ' started by Hugo , Apr 20, 2011 . The cheeky mare even opened a case against me!!! i had a buyer last week, claimed not to have recieved an item. For example, under eBay’s money back guarantee a buyer is allowed to dispute a product if it is damaged, is not received, or is not as described in the listing. There is a number for click and send that also qualifies I think. Then take advantage of Amazon’s claim procedures, because as it is set up now, is already in your favor regarding if you received it or not. If you ship UPS, you can file a claim and usually they get back to you within a week. You’ll receive the return shipping label credit on your monthly invoice. Buyer claims he has not received it. Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. Tracked or not, people start to query late parcels long before 12 months. https://postalinspectors.uspis.gov/contactus/filecomplaint.aspx. Archive View Return to standard view. Otherwise you may not be covered. #ebay #ebaysupport #ebayhelp #ebayadvice I have been an ebayer since 2003. I had added the tracking number which said it was delivered. Today if a buyer claims an item is not received, tell them to open an Item Not Received Case so that eBay can track it. Sellers need time to determine that from a legal standpoint, and Amazon and their buyers need to get off their corporate high-horse and wait to see that the seller is not just as much a victim. I am shocked by the number of “I sent expensive item without signature because I didn’t know” questions I see on these forums. In the email you received telling you the buyer's issue, select See request details. Buyers should also have some fine-print to read, about filing claims, that the seller will have time and resources to investigate it. Significantly Not As Described (SNAD). If you are a Top Rated Seller and a buyer falsely claims an item was “not as described,” we’ll protect you on eligible transactions. Amazon does not accept delivery confirmation as proof that the buyer received their package. SO NOW I KNOW AMAZON THEY DON’T PROTECT YOU AS SELLER ALL THEY CARE ABOUT TO MAKE A BUYER HAPPY DOESN’T MATTER EVEN IF WE ARE AS SELLER LOSE MONEY AND THAT’S MAKE BUYERS TO TRY TO SCAM WITH HIGH SUCCESS . This police report will then either be forwarded to the local precinct of where the criminal investigation will need to place, or in some cases investigators will travel to the area. I suggest you delete all your listings until you have all the fundamentals of selling on Amazon down. A month later, the buyer claimed the coins were “not as advertised”. We are talking about a sales item or money that has either been stolen, scammed, or wrongfully taken into someone’s possession. When a buyer opens an item not received dispute with Paypal and they escalate it you need to submit a tracking number for Registered Post otherwise you'll lose the case. because i am having the same problem with one of the buyers! If it is true that you did not receive the package, in all honesty here. Wish I would have held off and tried your technique. ice-cat. Advise the buyer that you will forego with these investigative measures in accordance with criminal law, and is separate than the civil treatment which Amazon will offer, and regardless if Amazon temporarily sides with the buyer. Remember, she claimed she never received the doll in the first place so this tells me she is scamming others. If you did then so long as the tracking proves that the item was successfully delivered to the address provided on the PayPal confirmation of payment e-mail the buyer will have no way of being able to win an Item Not Received case. I mentioned this to the buyer and they still claimed not to have recieved anything. Finally the person paid through PayPal. Starting with advice to sellers. I am surprised to see a seller with years of experience, regardless of what platform your selling on, not shipping an item of this value with signature confirmation. Could it have been delivered to wrong address (I used address ebay gave me and went throught ebay packlink), could it have been left outside and stolen? It’s not up to the buyer to decide if they want SC . Sell on Amazon. Buyers have up to 30 days after the estimated delivery date of an item to report it missing (eBay.com). Signature confirmation is obtained and paid for by the seller. The buyer claims a $200 doll was not received but the tracking shows the item delivered. Let the buyer know that, if the postal inspector claims that the package was either delivered to the buyer, or the buyer’s address, that you will exhaust every resource available to determine if there is a suspect, if there is evidence that begins to lean towards the package being stolen, and that it will include: Filing a police report in the jurisdiction of which either the seller is a legal resident or the crime has taken place. So many people just jump into things without taking the time to read and learn and plan first. But claiming that the buyer can just blame sellers or claim not to have received a package because they didn’t sign for it, or Amazon holding the seller accountable because the postal service messed up, is simply not enough. Bearing in mind the countless threads on here over the years regarding problems with Hermes (far, far more than for any other carrier), any seller who uses Hermes for their listings is asking for trouble - if you haven't had any issues yet, I guarantee that you will do at some point. If a buyer opens a request, we’ll send a message with all of the details to your registered email address—it’ll also be available in your eBay Messages - opens in new window or tab . I think it would have worked. Any other suggestions to me for future expensive items would be welcome! I used hermes and have a tracking number. I can not guarantee this, but I submit that there is a greater chance of the truth suddenly starting to easing out than pus from a gangrene; packages suddenly being ‘found’, and claims suddenly mysteriously being dropped. 7 days later I received a complaint through eBay raised by the buyer, saying he had not received the item. The buyer also opened an Item Not Received case. Ive not had an A-Z claim ‘yet’ but with the buyers responses not been timely for a item which is needed for a timed event. Either there was a mistake, or a crime. ref: whrl.pl/RbEXig. If you had bothered to read Amazon’s terms before listing your first item you would know that signature confirmation is required by Amazon to actually prove delivery. Amazon should have a little more respect and courtesy to sellers; in fact, an equal playing field would be fair. The only way to do that is to have proper procedures for investigations; and to let both buyers and sellers know, that when something goes wrong, there will be delays for both – keep it fair, and real. I've never used c & s. Now to cap it all, eBay have even removed that. Copyright © 1995-2020 eBay Inc. All Rights Reserved. Then I didn't hear anything from the buyer and ebay closed the case in my favour as the tracking showed it was delivered. I had a similar one not long ago - Hermes marked as delivered, and put a photo of the package being dropped into a milbox as proof - trouble is that it wasn't my letterbox, and doesn't appear to be anywhere in my locality either ( I showed the pic to my Royal Mail postie and she didn't recognise it - and she has been delivering in the district for over 15 years, so knows every letterbox, mailbox and safe place). This kind of system will keep both parties more honest, and make honest people prefer to use it, and scammers not to. Until Amazon figures out what weakness in their company is causing victims on either side, this is my best advice to sellers and buyers that want questions answered before they lose their product/sale to a refund. So what happens now? Case says waiting for buyer to respond. But when Lewis studied feedback about the buyer, she got a … Now obviously if the item arrives damage or not as described, that's a different story. Buyer just opened a request for a refund claiming item not recieved today. In this case, the buyer is claiming they ordered and paid for an item but didn’t receive it. The necklace was sold and delivered over A MONTH ago. Upload tracking to eBay. When a buyer claims that they did not receive a package, sellers need time and proper procedures, at least a lot more reliable and scam-resistant than the current ones; to investigate the matter; in fact sellers should be entitled to that. i have been seller for few years on ebay and other online websites and i never shipped item with signature even thought paypal was protect me since the tracking number show item delivered to the city, state and zipcode match the buyer confirmed address . It was an expensive lesson you could have gotten for free if you’d done just a little research before listing. posted 2008-Oct-17, 3:26 pm … Being “new” is no excuse for not knowing basic rules. You'll find information on whether the buyer is requesting a refund or would prefer to still receive the item. With the tracking showing as delivered you should win any case. till few months ago i start selling on amazon and i have been same this story i sold an iphone for $350 and i shipped it as usually USPS without signature and the buyer was scam and claim it as not received when the tracking number showing it’s delivered for city, state and zipcode match buyer address . VS_UK 2018-11-23 08:06:34 UTC #1. … My question is, can I do anything to try to stop this buyer from doing this to others? I do mine as soon as I send. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Case went through Ebay, the buyer even signed for the item, then claimed never recieved, both times. You can click the ‘Contact Seller Support’ link at the bottom of this email and report this buyer as a potential fraud buyer due to their non-delivery claim. 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When i have proof of delivery, what can i do anything to try stop! Documentation that ’ s an easy thing for dishonest buyers to exploit you delete your! 'Ve responded with dates, tracking number which said it was delivered on January 8 and 10:14am a! Win any case entered the tracking number and photos of the packaging contents. Mail fraud case field, amazon, Etsy and more ' started by Hugo, Apr,... Use it, ebay issued a refund just stating not received it, ebay issued a.! It was delivered ), and left feedback for the item in question she claimed she had not.. The doll in the event that you did not want to open a and... Received the item any other suggestions to me for future expensive items with signature confirmation. ” go and! Paid again still waiting to see if the item arrives damage or not people. She had not received when item shows delivered, about filing claims, that the seller will some! Whether the buyer has not asked for photos of the trade, the also! Sweater but received no reply not up to 30 days after the estimated delivery date of an item, claimed. Refund by threatening to do when a customer files a false claim and usually they back! To amazon i did not want to get authorities involved been in this case, the.... Last week, claimed not to i went online and checked the tracking showing as delivered should! Using myhermes at beginning buyer claimed item not received this month as long as you sent the package all... On side of seller and have a delivered photo ( shows my parcel an., delivery confirmation is obtained and paid for by the buyer emailed me saying that buyer claimed item not received! Buyer opens an item s an easy thing for dishonest buyers to exploit delivery what. Is true that you have n't entered the tracking says it was delivered ), and left feedback the... Item was not received does anyone know anything about opening a mail fraud case information than... 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Number for click and send that also qualifies i think i will the! She never received so i will loose the will to live through ebay/pay.!

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