Feel free to direct message us on Twitter @Delta, opens in a new window.  . Our First Class flight experience features our most spacious and comfortable seating, and a new menu of freshly made meals and snacks, with wine and special brews to drink. Your seat map will have a Seat Key/Legend for reference. In all other instances (including without limitation any change to the origin or departure airports, cabin or product), applicable fare difference will apply. What if I want to change or cancel my flight? A snack bag and hot snack service will be available in economy class. This week, Delta expanded its pre-select meal program in a huge way. If you hold an international ticket purchased before April 17, 2020 for travel between March and December 31, 2020, you may choose to go to the same destination, and if you commence travel before December 31, 2020, we will waive the fare difference. Customers flying on these routes can expect to still receive meal choices, along with a full selection of beverage offerings. What if I did not purchase my ticket via delta.com but through a third-party travel agency? When you’re ready to fly again, we want to ensure that you continue to enjoy and experience the travel benefits you know and love. Now, Delta and United Airlines are bringing back the service on certain flights. Mask exemptions only apply for travel on flights operated by Delta Air Lines and Delta Connection and do not exempt customers from any requirements that may be imposed by governments, including local, state or foreign countries, (at the origin or destination) or from requirements on other airlines. What happens if I am already traveling and new travel restrictions are applied? First and business class flight experiences are currently heavily stripped back due to the coronavirus pandemic. Did you find the information you were looking for on this page? On select routes where customer demand is high, we will look for opportunities to upgrade to larger aircraft or add more flying to promote space on board. If your flight’s been canceled, rest assured the value of your ticket won’t be lost. Parties of 2 in the First Class cabin and in any Delta One cabin with one aisle may select seats together. WestJet, opens in a new window. Delta gifts employee who battled COVID-19 a ‘first class trip’ of her dreams for Christmas. On Delta flights, the change began on July 2 on all trips greater than 500 miles and for first class passengers only. Unaccompanied minors who cannot safely maintain wearing a mask due to a health condition or disability will be required to complete a pre-travel clearance at check-in. Customers with a U.S. domestic connection should read Delta’s list of temporary adjustments on board all U.S. domestic and short-haul international flights prior to traveling, as these changes differ from long-haul international flights. While the signature hospitality that Delta crews are known for worldwide remains unchanged, beginning April 3 onboard service across all long-haul international flights will streamline to include the following: Onboard service will further streamline to include the following: Delta Premium Select, Main Cabin and Delta Comfort+. Where is Delta flying in the months ahead? We asked medical experts for their opinions on whether the added space in business and first class can help protect fliers amid COVID-19. To try and further limit potential exposure to coronavirus (COVID-19) on board, we’re temporarily adjusting our inflight service as of March 29 and will be moving to primarily pre-packaged foods and sealed beverages. Delta’s latest response to keeping our customers and crews safe and healthy on board includes temporarily streamlining frequency of food and beverage service, along with in-flight processes, across all long-haul international flights. Long-haul flight economy passengers are served an entrée, snack and wrapped dessert, a packaged mid-flight meal, and pre-arrival snacks. Why should I add Allianz® Trip Protection to my flight at checkout? First Class and Delta One meal service on U.S. domestic and short-haul international flights greater than 900 miles will now be replaced by individually pre-packaged, non-perishable Flight Fuel boxes with two snack offerings. Change fee policies are based on your ticket purchase date and when you plan to travel. If we cannot find an alternate flight and we cancel the reservation for you, or if you choose to cancel the alternative itinerary we have selected for you, you have a couple of options: The same rules apply whether a flight is booked with cash, miles or using a Companion Certificate. Can minors and UMNRs travel domestically at this time? Do I have to wear a face mask when traveling? Depending on the type of aircraft and seat layout, some customers from different parties will be seated next to each other. Find more information on rebooking with eCredits here. No alcohol, plastic cups or ice will be available in the Main Cabin at this time. Because of the coronavirus (COVID-19), our services may have changed. Following guidance from health experts is the most important thing you can do to stay safe and healthy no matter where you are in the world. Read the latest updates > Dining in Economy Class ... Read more about dining in Economy Class. Delta extended current status for Medallion Members through 2021, offering greater flexibility as coronavirus impacts travel plans. You will receive an eCredit for the value of your ticket. What if I paid for my original trip with miles or used a Companion Certificate from eligible Delta SkyMiles American Express Cards? If you cancel your flight, the value of the ticket(s) will become an eCredit to use toward a future Delta flight. We’re putting measures in place to set the standard for a cleaner, safer travel experience. At Delta, the carrier is cutting back to two snack options in its Main Cabin and Delta Comfort+ classes and providing pre-packaged meals in first class and business class Delta … These changes are part of a continued effort to lessen touch points on board amid the evolving COVID-19 (coronavirus) pandemic. Aeromexico, opens in a new window What is the difference between the current fee waivers and the elimination of the change fees? We’re also listening to our customers about where they want to fly when they’re ready, so we can ensure our schedule is meeting their needs. After each flight, crews use electrostatic sprayers to sanitize aircraft interiors from floor to ceiling with a high-grade disinfectant. However, there are some scenarios where international travel will be allowed, these include: Our partner airlines have introduced measures to ensure a hassle-free, seamless experience from start to finish with an increased focus on cleanliness and your safety. You can also call our Reservations team at 1 (800) 221-1212 to change your plans. Any mask with an exhaust valve is not approved as an acceptable face mask for customers traveling on any Delta or Delta Connection operated flight. KLM, opens in a new window Seats are still assigned through the boarding process. Korean Air, opens in a new window Learn more and find out if your upcoming flight qualifies. Delta One, First Class and Diamond Medallion customers may board at any point during the boarding process. Delta's fleet of aircraft feature a variety of cabin configurations that include Delta One (the airline's long-haul international Business Class), First Class (domestic flights), Business Class (international flights to the Caribbean), Delta Comfort+ (Premium Economy Class), Main Cabin (Economy Class) and Basic Economy (a pared-down version of Main Cabin). Or if you prefer, you may request a refund to your original form of payment. International travel for minors and UMNRs is expected to resume on April 1, 2021. Last Updated: 26th December, 2020 10:35 IST Delta Gifts Employee Who Battled COVID For 115 Days A First-class Trip Anywhere In World Delta Airlines surprised one of its employee who fought a long battle against coronavirus by announcing a first-class trip to anywhere in the world. Delta's first COVID-19 vaccine shipment - detail, First COVID-19 vaccine shipment - 'The Fridge' at Delta Cargo, Delta CEO message: Prioritizing your safety and preparing for the future, How culture and creativity saved thousands of Delta jobs, Delta Air Lines Announces Proposed Senior Secured Notes Offering and Term Loan Facility by Delta and SkyMiles Subsidiary, Clearing the air: How Delta is testing, improving air quality for customers, UPDATE: Delta donates 1 million pounds of food (and counting) to communities around world, Episode 3: Delta’s standard of clean rises with new seating policies, Pre-departure beverage offering will be individual bottled water, Full selection of beverage offerings, including beer, wine and spirits, Choice of entrée, along with salad, appetizer and dessert. Why is Delta cancelling flights weeks or months in advance? Visit My Trips or the Fly Delta app to make your changes. Just last month, the airline upgraded its amenity kits in all cabins and even added luxe brand Le Labo toiletries the first-class kit. Plastic face shields may be used in addition to a mask but are not approved mask replacements. A form of payment used includes a combination of cash and miles or an upgrade using miles or certificates. We appreciate your support and understanding. While first limited to international Delta One flights, the program expanded to domestic Delta One flights in December 2018.Now, it’s gone whole hog: as long as you’re booked in First Class on a mainline Delta flight with meal service (flights more than 900 miles), you’re eligible to participate. Rest assured all applicable existing eCredits (for tickets purchased before April 17, 2020) will be automatically extended to December 31, 2022. Air France, opens in a new window Business, first class: You can get drinks but not before departure. As always, Members can use the seat map to select any available seat across the seat map – even after an automatic Complimentary Upgrade has been processed. Why do I still see a change fee when selecting new flights? Your safety and the safety of our employees is our highest priority. On flights over 500 miles, Delta Comfort+ and First Class customers will receive complimentary beer and wine service. Check out more details about Delta’s aircraft cleaning and sanitizing procedures. Meal preselect and special meal service is temporarily suspended. Minor travel domestically has not been impacted. If you purchased a ticket from a third-party travel agency and you end up needing to make a change or cancellation, please refer directly to your travel agent for servicing/assistance. Generally, this means your flight number will start with something other than "DL", except for SkyMiles Award Travel operated by a Delta airline partner. , Your form of payment includes Companion Certificates from eligible Delta SkyMiles American Express Cards. Minors aged 15-17 who opted out of the UMNR program will also be restricted from international travel during this pause if not accompanied by an adult. Once it’s time to board, you’re invited to board first so you can settle in sooner and enjoy the First Class … If you are traveling or need to accelerate your return flight to be in the next 72 hours, please visit. Enjoy high quality meals prepared by top chefs, premium wines and a wide selection of beverages and snacks. Plastic face shields may be used in addition to a mask but are not approved mask replacements. Please arrive early to allow additional time. An adult traveling with an infant in arms. , Tickets that are sold or ticketed by another airline. Blocking adjacent seats in First Class. What if I need to change or cancel my Delta Vacations reservation? What if I can’t wear a mask or have a unique mask requirement? If you need to change or cancel your Delta Vacations reservation, you can manage your booking in. Read more about dining in Business Class. ; Equally, lots of airlines are spacing passengers out in economy to comply with social distancing guidelines. Parties of 3+ can continue selecting seats together. Sanitizing Aircraft to Enhance Customer Safety, Temperature Screening at Delta Facilities, How Delta is Supporting Medical Volunteers, Things to Know When You Travel with a Partner Airline. Besides the same offerings you get in the main cabin, you may get a fruit and cheese plate and a meal. What if I need to change or cancel my hotel or rental car reservation? Delta customers and employees are required to wear a face mask, or appropriate cloth face covering over their nose and mouth throughout their travel, aligning with best practice guidelines from the CDC, opens in a new window. We encourage you to explore your options in My Trips  if the scenarios below do not apply to your ticket. These changes are part of a continued effort to lessen physical touch points on board amid the evolving COVID-19 (coronavirus) pandemic. Delta gifted one of its employees who battled COVID-19 for months a first-class trip anywhere in the world, whenever she’s able to travel again. Get cash back for covered trip cancellations and interruptions, emergency medical costs, lost or damaged luggage, and more. Review detailed information for how coronavirus has impacted your options for waived cancel or change fees, regional restrictions, new standards for cleaning and the updated travel experience. Read this article in Spanish or Portuguese. ... We accommodate 17 different special meals. First Class on Delta means receiving Sky Priority ® service, which offers accelerated check-in, security, and baggage handling. We are working quickly to address a technical issue impacting our ability to show the updated expiration dates. Trolley services in first and business class have been suspended, and meals will be served on a single tray. Delta has made a number of upgrades to cabin service in recent years, such as introducing free meals to some domestic flights, free in-flight text messaging and free prosecco for all international travels. Our global partners are working diligently with their respective government agencies, health officials and aviation authorities to offer regular updates as this situation evolves.Â, Navigation can be closed using the escape key. LATAM, opens in a new window Pillows and blankets have also been removed from North America flights. For more details about waiver eligibility and terms, visit delta.com/waivers. Why is Delta making so many schedule adjustments? 1 priority, and we will continue evaluating and making adjustments, while staying in close coordination with the Centers for Disease Control and local health organizations, to ensure your safety. What should I know when traveling with a partner airline? As the pandemic evolves and customer demand and travel restrictions fluctuate, we must continue to make difficult decisions about where we fly and how often. How do I know what travel restrictions might affect my trip? A comprehensive list of all temporary onboard changes can be found at delta.com. Visit our, We have teams working around the clock to reach out to these customers, so you should hear from us in the coming days. Medallion Members will be cleared for Complimentary Upgrades to Delta One (within the U.S. 50), First Class and Delta Comfort+ based on their designated clearance window in priority order, availability and other measures we have implemented – like reducing the number of passengers per flight – to create space onboard and provide a safer environment for our customers and employees. Taking care of our customers and employees remains Delta’s No. If you purchase an international Delta ticket departing from North America on or after December 9, 2020, change fees no longer apply to the new booking, for both paid and Award tickets (excluding Basic Economy fares). How will Medallion® Complimentary Upgrades be handled? Can minors and unaccompanied minors (UMNRs) travel internationally at this time? For award flights that qualify for a change fee waiver, we are also waiving the mile redeposit fee.  . If you purchased tickets before August 31, 2020, change fees are included in the fare rules, but we have put waivers in place to waive change fees and ensure you have the flexibility you need in these uncertain times. In either instance, the fare or mileage difference will apply. If your travel has been impacted by the coronavirus pandemic, you can change or cancel your travel without a change fee or Award redeposit fee. Delta Air Lines and KLM on Dec. 15 will begin operating 'Covid-tested' flights from Atlanta to Amsterdam, on which all passengers will have completed a Covid-19 testing protocol, enabling them to avoid quarantine upon arrival in the Netherlands. Any false claims of a disability or health condition to obtain an exemption from wearing a mask or face covering may result in the suspension of travel privileges on any Delta flight for the duration of the mask/face covering requirement. Customers with underlying conditions that explicitly prevent the wearing of a face covering or mask are strongly encouraged to reconsider travel or should be prepared to complete a ‘Clearance-to-Fly’ process prior to departure at the airport. Know that we’re always evaluating our policies to deliver the flexibility and superior experience you expect. Boarding by row, starting from the rear of the aircraft to the front. Usage is strongly encouraged in high-traffic areas, including security lines and restrooms. As always, customers are welcome to bring their own food and non-alcoholic beverage on board to enjoy during their travels. If your trip has been impacted by coronavirus, it's easy to cancel or change your flights in My Trips. Cleaning crews then perform extensive manual cleaning procedures to wipe down cabin surfaces including seats, consoles, seatback screens, windows, doors, lavatories and other high-touch areas of the cabin. First-class passengers on flights under one hour must request drinks. For flights less than four and a half hours, no meals or snacks will be served. Visit our partners’ websites for all the latest information. Meals are still available in first-class, but they are delivered on one tray instead of multiple courses. When booking a new trip, can I change my origination and destination? Preorder meals and food for purchase will not be available. No. Yes. If Members do not wish to be automatically upgraded or instead prefer to select their own seat on the seat map during their designated clearance window, they can opt out of all automatic Complimentary Upgrades in the Preferences section of My Profile on delta.com or set individual flight preferences in My Trips. We completely understand. Delta’s Bellini cocktail will be available upon request only during the meal and beverage service. Your current ticket value will be applied toward your new ticket. We apologize for any inconvenience. Can I request a refund if my flight has been canceled or significantly delayed? Flexibility in Times of Change: Delta is now extending the ability to plan and re-book travel affected by coronavirus through December 2022 (for tickets purchased before April 17, 2020), making eligible tickets redeemable for a longer period. To help you plan your next trip, visit our, We are continuously monitoring safety and security protocols to ensure you have the latest information for your destination's specific entry and exit requirements. Customers with unique mask requirements should bring the appropriate face covering that best meets their needs. Below are answers to some of the change fees new travel restrictions in individual markets or months in?... Meals are still available in First Class, the fare difference will apply snacks will be applied toward new. A meal join me onboard this Delta A220 in First and business Class flight are! 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Taking care of our customers have as coronavirus impacts travel plans latest information Class customers will receive eCredit... Applicable coronavirus waiver and you would like to cancel your trip for minors UMNRs... Sanitizing procedures an eCredit for the duration of the most frequently asked questions our customers and employees remains Delta s! Be seated next to someone on your ticket won’t be lost in my Trips ahead of your.... Aircraft for the value of your departure date if your booking in unaccompanied minor travel is paused board! For award flights that qualify for a change fee waiver, we nevertheless to! Ice will be available still see a change fee when selecting new flights beginning with.! For Medallion Members through 2021, offering greater flexibility as coronavirus impacts travel plans, customers are welcome bring! My original trip with miles or certificates waiver eligibility and terms, visit delta.com/waivers booking a trip., our services may have changed and seat layout, some customers from different parties be!

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