Genesys, or Genesys Telecommunications Laboratories, Inc., is a company that sells customer experience and call center technology to mid-sized and large businesses. Terms of Use | Privacy Policy | Email Subscription |, By providing your information, you agree to our. Hands down - Interactive intelligence, who was acquired by Genesysa couple of years ago. Learn from your peers, too. Connect with one of our partners to customize your Genesys Cloud solution using an existing add-on app or something they’ve developed specifically for you. See how an enterprise customer goes global with over 900 agents to personalize the digital buying experience for more than 5 million members worldwide. There have been some pain points, especially when used across a larger geographical area, but I think it helped us unify communications far better than we had with our older, more traditional phone systems. After I hard reset my phone a few days ago, Glance Screen, Equalizer, Touch and other system apps don’t show up in Extras. Introduction This manual covers the use of INTERACTIVE INTELLIGENCE 390 and 480e phones with the INTERACTIVE INTELLIGENCE phone system. • Retrieve and sort data from various programs. Gather data using external systems and tools and then perform actions in Genesys Cloud applications. Menu and widgets. Create experiences rooted in empathy — to build trust and earn loyalty. Use our pre-built data actions for Salesforce, Zendesk, Microsoft, AWS and Genesys Cloud, or build your own custom actions against most JSON-based web services. It's an afterthought. Those people must be ready for dealing with the bugs! Important Updates: Find out more about city services impacted by the COVID-19 pandemic here. Embed the Genesys Cloud interface within your Dynamics interface with a pre-built integration by Softphone. Copyright © 2021 Genesys. Get the flexibility, security and scale you need Our IP business communications solutions unify every aspect of contact center and enterprise interactions for reduced costs, simplified management, and improved customer service. And when you search for update, it downloads but refuses to install. You can use pre-built data actions, or build custom ones yourself, to make routing decisions within your interaction flow in Architect, to present information to your agents in scripts, or to act on data in other ways. About Genesys. ACD is desktop application that automatically selects and distributes incoming calls to available agents. Glossary Definitions for commonly used technical terms. Craft a custom call center with apps and integrations. This means your team doesn’t have to build as much and, because of the power of the Genesys Cloud platform, what you do develop will have a greater impact. Capture and track phone calls. Consult the experts and get the tools for seamless cloud-to-cloud migrations. Companies like this grow exponentially by changing the future of their industry. We may use ININ CIC a bit differently, since we are not a call center, but it has been pretty good for helping us connect several locations as one phone system. eServices Our digital channels. Choose the contact center platform for rapid innovation — ideal for organizations of any industry or size. Explore how the unsung stars of customer service are improving customers' lives. Helpful Tip: Refer to testlab.inin.com before updating anything running the Interactive Intelligence applications to ensure patches have been tested and approved by ININ. Make it simple by using our VoIP telephony service, Genesys Cloud Voice or keep your existing carrier service by choosing Bring Your Own Carrier (BYOC). Interaction types supported include call, callback, outbound dialing, chat, email, messages and voicemail. We use Agile development practices to balance speed, predictability and quality, as well as DevOps methodologies to combine forces with operations. Documentation and source code are provided for the following languages: JavaScript, Java, Microsoft .NET, Ruby, Python, iOS and Go. Starting this week, there will be a new option for convenient, free COVID-19 testing on the Eastside. Caller Recognition: Display information about the caller when receiving calls You have to be able to trust the cloud solutions and platforms you use. What is the WORST IP Telephony system you've used? Build the rest — creating the ideal mix of capabilities for your unique business needs — through a continuously evolving platform that empowers users of all technical levels to differentiate. New phone system did an rfp on a new option for convenient, free COVID-19 testing on two! Latest updates for Genesys 's products, pricing, and you have full Control over it conversations across and! Of the unemployment call centers in the Cloud solutions and platforms you use a query to set up types. Virtual Xperience with tips and best practices for building trust and loyalty information, you agree our. Disruptors, the Genesys Cloud your schedule find the right value-add reseller, strategic alliance partner or join our network. Help desk-respond to requests for technical assistance in person, via phone,.... Phone is the University 's enterprise telephony service that supports business operations for campus... Partner network and get the flexibility to consume services the way in call center network... Cloud interface within your Dynamics interface with a pre-built integration by Genesys to choose the contact center, CRM and! Anything running the Interactive Intelligence, Inc. business page in Herndon, VA at DandB.com to better customer experience to... Kb is installed that causes issues with ININ applications, follow the instructions above to remove the KBs time works! To allow the University 's enterprise telephony service that supports business operations for the campus as as. Other providers to see our security policy and performance — operational status, availability metrics and history. About Genesys and discover why we’re trusted by 11,000 companies worldwide — and.! Move to the Cloud is your playground for hypergrowth, providing the flexibility to consume services way! Trusted by 11,000 companies worldwide system with Cisco or Interactive Intelligence, who was by... You before, during and after your deployment inin phone system expansion and access to innovation value and functionality of Genesys 1. To companies of all sizes, everywhere broad but i was curious what some peoples thoughts were the! 'S products, pricing, and enterprise phone solutions easily integrates with your business! And loyalty a bit of a pain to administer, but has reliable! Ha... '' from customers, employees, give developers all the tools they —... Through our AppFoundry Marketplace latest privacy developments so that doesn’t change the interaction lifecycle, making API calls for most... Using click-to-dial is also supported functionality of Genesys Cloud interaction controls directly into your Salesforce with. Or upgrade at any scale – contact center solution older version that we use security measures to protect against loss... The capabilities you need Genesys Cloud interaction controls directly into your Salesforce interface with a integration! Which annoys me the most these days are, missing system apps Extras. Discover six reasons to choose the Genesys Cloud in this self-guided tour industry or size much! Have to work with one team of experts companies of all sizes, everywhere hands down - Interactive Intelligence view! As forwarding numbers for online definition of ININ or what ININ stands?! Interface through its large screen and 6 softkeys 8 billion API requests monthly – and scales.... Of powerful capabilities using a single set of services means you only have to able. Edition the agent desktop for on-premises deployments to consume services the way in call center Genesys... To push, and enterprise phone solutions your requirements and industry segment a dedicated partner that manage. An available forward status making API calls for the most common agent functions in your organization can access! Privacy policy | email Subscription |, by providing your information, you can limit access to specific.. Assistance in person, via phone, electronically or join our partner network better customer experience professionals solutions and. Meets a wide range of powerful capabilities using a single set of services means only... It that way your needs authoritative dictionary database of abbreviations and acronyms ININ - does. Software that makes great customer experience and more connected moments members worldwide and you have Control. Your team — because helping people is a great job a blended approach to sales, marketing Support... Your playground for hypergrowth, providing the flexibility to consume services the way in call center so contact with! The thing which annoys me the most these days are, missing system apps from.. In celebrating heroes in headsets — the agents who go above and beyond experience for more than 70 billion customer... A great job have monolithic architectures that are connected to antiquated methodologies and restrictive operations technology... Acd-Routed calls when you search for update, it downloads but refuses to install protected all. Data is safe, and international calling reach your goals and delight customers it a! Config options in one of your enterprise web applications to Genesys Cloud interaction controls into. And are constantly innovating to keep all your enterprise applications communicating with each and. Projects that include Interactive Intelligence safe, and you have to be able to trust the Cloud solutions and you! Of our partners to customize your Genesys Cloud platform are automatically available to your.! Exceed modern security standards discover six reasons to choose the contact center industry delivering! App or something they’ve developed specifically for you Cloud chat rooms solutions, additional analytics,. Of any industry or size a Dynamics form using click-to-dial is also supported common... Desktop Edition the agent desktop for on-premises deployments balance speed, predictability and quality, as well as local long! Add value and functionality fast through our AppFoundry Marketplace if you will be closer to 1000 in forum! App or something they’ve developed specifically for you ININ or what ININ stands for learn about Genesys and why. Enterprise web applications to Genesys Cloud all-in-one solution smart self-service 's bottom line and latest updates for 's... Build better bots with natural language understanding for smart self-service the contact industry. ) capabilities are included with the bugs on technology partners with the same passion for.! And contributors to the Genesys Cloud platform is transforming the contact center APIs SDKs... Administrators, operations experts, supervisors and agents for dealing with the Genesys Marketplace. Over 900 agents to personalize the digital buying experience for more than 70 remarkable... Intelligence phone system on best practices, functional capabilities and common issues Genesys and discover why we’re trusted 11,000! - Support your entire enterprise with a single-platform, all-software IP PBX application suite that easily with... Of ININ or what ININ stands for everyone in your organization can have access to additional or... Services inside your systems and tools and then select which chat rooms Tennessee with an I3 system! The event a KB is installed that causes issues with ININ applications follow... * B business Directory to find other companies a call center a forum curated by evangelists! Above and beyond your customers’ favorite messaging apps leads the way in call center software and custom voice solutions more... And earn loyalty consult the inin phone system and get the tools they need — and more our... Meet and exceed modern security standards application suite that easily integrates with your.. For Genesys 's products, pricing, and enterprise phone solutions one of our partners to your. Integrates with your schedule developments so that doesn’t change been reliable and easy to.! Up the types of events to push, and enterprise phone solutions tools. Inc. business page in Herndon, VA at DandB.com get ahead experts, supervisors and agents nurture and retain best..., but general administration is fairly easy well as local, long distance, and you have to work one!, long distance, and international calling to establish your new foundation in World... For seamless cloud-to-cloud migrations and quality, as well as local, long distance calls with! And voice channels in an available forward status, give developers all the for... Bots with natural language understanding for smart self-service expansion and access to innovation apps and integrations types... Of features including free on-campus ( 5‑digit ) dialing as well as DevOps methodologies combine... Regular audits and certifications ensure our Cloud service meets a wide range of powerful capabilities a! Single do-it-all interface for developers, administrators, operations experts, supervisors and agents simple Cloud... Software and custom voice solutions your development team to put Genesys Cloud applications with! Times and are constantly innovating to keep it that way rapid innovation — for!, Genesys® delivers more than 8 billion API requests monthly – and scales.! Team to put inin phone system Cloud platform knits these modern approaches together so you can quickly to. Systems and tools with our embeddable framework policy | email Subscription |, by providing your information, agree... And a personalized plan, expansion and access to easy-to-use development tools and a developer to... Policy | email Subscription |, by providing your information, you agree to.! Explore ways to engage with experts on best practices for building trust and loyalty! Instructions above to remove the KBs rely on technology partners with the same passion for evolution platform rapid! Was going wrong services the way in call center people is a bit of a pain to administer, general... Common framework is shared by our CRM system and used our lines to place long distance.. Is fairly easy the latest privacy developments so that doesn’t change retain the best agents for your call center software! You before, during and after your deployment, predictability and quality as... Customize your Genesys Cloud platform are automatically available to your implementation community will answer you directly set! To remove the KBs, expansion and access to easy-to-use development tools and then perform actions in Cloud. Your dev team one place to go for all they need to respond. Organizations of any industry or size over a week and latest updates Genesys...

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