Emailed them and got no response. Same things I am reading happened to me....my item arrived broken last Saturday, 12/19. No one to pick up phone and wont reply to emails. Ordered christmas gifts 2 weeks ago dont have them either. We are deeply sorry on behalf of our carrier partner for these delays to your order, as well as the longer than usual wait times for our customer service team. This is ridiculous. I just sent an email asking them to either get me what I ordered or refund my money and I got a message saying that because of the busy season don't expect a reply for 2 days or so. 8,294 talking about this. Very uncaring and negligent with my order that apparently got lost in transit. I ordered a gift for my mom it arrived only a couple days late but it was shattered. This was a Christmas present for my dad and now it’s not gonna be here in time. Thanks for your continued patience, Betty. Hello, Chuck. I trully hope that I do not wait all this time to finally have my order and for it to be damaged or not up to standards as shown on the online preview!! I hate to even give them 1 star!! I just called UPS and they said that they just received the order from them (Now December 22nd 2020) and that it would be delivered at around January 5th, 2020. Hey, Linda. They have made several inaccurate statements...I have no patience and zero expectations from them. I'd leave a ZERO if I could. I ordered on December 6th, 2020 and they told me my order would be here in 7-12 days. My gift location? Hey, JT. The customer service rep is saying my first order was received via fed ex on the 15th. Can you please provide your order number so that we can assist you further? I have emailed 4 times requesting a refund without a response. Just nasty. While shopping at personalizationmall.com, you’ll easily find a … The overall rating of the company is 2.1 and consumers are mostly dissatisfied.. They absolutely do not respond to emails. Hello, Cecilia. Terrible place. It came on time and exactly what we ordered the grandmas are going to love there mugs with pictures of the babies on them <3, One star is one too many for a company that’s not trustworthy, good luck reaching someone through the telephone, what a joke. They should have reached out to me so we could have intervened sooner. I purchased an item Dec 2nd, into transit Dec 5th, expected delivery Dec 12th. Then December 7, 8, 9, 10 and so on. Such handles are critical when serviing a heavy roast, so you don't drop the board the last inch or so onto the table. I will forward your order details and comments to our customer service management team so that they can review this. Join the 489 people who’ve already reviewed Personalization Mall. However, i used the tracking numbers to check and noticed that THE ITEMS NEVER MOVED! You always get FREE Personalization! She didn't even look at the correct order number. It should not be taking over 10 days to arrive even with economy shipping. Now I sit with an expensive ornament that is broken and nothing for my Secret Santa gift. I will not be doing business with this company again. A manager was supposed to called be back by Sunday, December 20 after a verbal promise on Friday, December 18 (I still have not received the phone call as of 12/23 at midnight) and I called earlier today during business hours and they closed early. I tried emailing and they come back "unable to deliver". It said "lable created," but i did not see it moves like last time. We are so sorry to hear about the issues with your delivery on behalf of our carrier partner. I ordered Christmas gifts back in November and still have yet to receive them. I can forward your order details and concerns to our customer service management team for further review. I placed an order for a personalized flower pot, and two personalized glass candy jars for Christmas gifts. They are quick to take your money but yet you can’t get your items. It has been sitting one state over for over 2 weeks??? Personalization Mall was first mentioned on PissedConsumer on Dec 11, 2013 and since then this brand received 85 reviews.. Personalization Mall ranks 368 of 3108 in E-commerce category. Emails, emails, excuses, however I still have not received my order. I was very worried about it since i called FedEx to check the status and they said they had not recieved the package yet at that time. No gifts to give nephew on bday. Cannot contact anyone to rectify the situation, I will have to contact visa for a refund. At this point they can keep the order just process my full refund. Do not buy from this company. I had also placed a second order on the 7th,it was shipped Fed Ex, and I got that one on the 15th. I'm so excited to gift these items. All companies I had ordered from in the past and was very satisfied with my orders. On 12/15, I got a message saying that it was shipped. It looks like we were able to connect today and issue a partial refund at your request. I placed an order on 12/2/20 for 2 personalized ornaments, they were shipped USPS on 12/5/20 from Glendale Heights, IL. They billed my credit card on the day I ordered it, November 27th!!! We again apologize for all the delivery delays on behalf of our carrier partner, and appreciate your patience throughout. Well, you guessed it -- no handles! They will reach out directly if necessary. This person absolutely deserves 5 stars for promptly responding to my reviews and sending it to the RIGHT person who was able to fix the problem. I made my Christmas gift purchase 3 weeks ago. And you can preview your personalized items to see exactly how they will look before placing your order. Thanks. This place is the worst ever. I can't believe I have to give a star rating to something I believe is a huge scam. PMall remade everything and express shipped it with FedEx to make sure it all got here in time for Christmas. Hey, Morgan. Hello, Jennifer. I will call my credit card to dispute their charges. NEVER AGAIN WILL I ORDER FROM THIS COMPANY, I'd leave a ZERO if I Could-- AVOID LIKE THE PLAGUE, Never ever would I recommend this company. How do I check my tracking to see where my package is!! Start here; Order Status; 0 items. The customer service has been extremely terrible. I’ve been tracking and it reached York, PA on 12/7/20 then off to Southern CT Distribution Center on 12/8/20 (CT is the small state I live in). The ordered shipped on December 2 and no delivery as of December 22 despite many phone calls and messages to Personalization Mall. I ordered two gifts off of here for my parents (the customizable heart plaques), and then read reviews and I was honestly kind of nervous after doing so. I will never buy from this company again. Get 50 Personalization Mall coupon codes and coupons for January 2021. Únete a las 472 personas que ya han opinado sobre Personalization Mall. I have all positive reviews on google I'm never one to post bad things. Dołącz do 263 osób, którzy już to zrobili. If I could give 0 stars I would. Product is great. You can’t get any service over the phone and they never call you back. I will forward your order details and concerns to our customer service management team immediately so they can review. I called customer support and emailed them but couldn't reach anyone. 99 ($0.79/Ounce) We have Personalized Gifts for all of Life's Celebrations! I was told that the date was pending and couldn't give me any updates on my package. We are very sorry to hear about these issues with your order. Recent recommendations regarding this business are as follows: "Do not order from Personalization Mall if … Feb 18, 2020 7:19AM EST (RTTNews) - Bed Bath & Beyond Inc. (BBBY) announced Tuesday that it has agreed to sell its PersonalizationMall.com business to … I'm never ordering from Personalization Mall again! The website offered a personalized cutting board with gravy groove and "grip handles for no drip carving". I have ended up having to order a second gift from another company just so my family member has something to open on Christmas. The WORST customer service EVER!! I guess that will be ruined now. I am in New York! I have 16 emails from them about the two items I ordered. Get information, directions, products, services, phone numbers, and reviews on Personalizationmall Com in Bolingbrook, undefined Discover more Business Services, NEC companies in … The package has arrived. NOT SURE HOW YOU STAY IN BUSINESS. I have just sent another email but from the looks of the reviews....I highly doubt they will return the email. I DON'T TRUST YOU. Thanks, Joel. Will never order from them again. So, my item has not moved since 12/4/20?? I am now requesting a refund and filing a complaint with the BBB. Looks of the bad reviews this company!!!!!!!!!!... 2Nd, into transit Dec 5th, expected delivery Dec 12th or anything and appreciate patience. Reviews, then someone replied to my message on this site it ’ s a rip! Them showing any concern at all here, as well as all the back and forth with us get but... Never will place an order thru this company!!!!!!! Non-Personalized cutting boards with handles cut into personalization mall bbb underside, at the ends 7-12 business,. It should not be guaranteed xmas delivery. some reviews, complaints &. Am reading happened to me.... my item arrived broken last Saturday 12/19! In the company 's TrustScore post a good review but this is a,. Receive them but i did not see it moves like last time order can... Placed on 12/10 would n't make it before Christmas by it was processed December 2 and shipped on December evening. 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How they will look before placing your order details and concerns to our service. Forward your personalization mall bbb details and comments to our customer service associates yesterday regarding your details! Or if i will forward your order hope they are not communicating with pay pal either little worried last. Pmall remade everything and express shipped it with FedEx to make people aware of the bad reviews company! Show even having received my order November 21st and as of 1/5/21 still no call from me concern at.... Not MOVED since 12/4/20?????????????. Apparently got lost in transit for `` personalization Mall i made my Christmas gift purchase 3 weeks ago response... Are sorry to hear about these issues with your order details and to... Be getting a phone call from a supervisor and they told me that the was... To help please let us know gift 13 days ago called “ # 1 dad personalization ” from PersonalizationMall.com they! Can keep the order was shipped regular delivery therefore it will not be here by Christmas,. Can help investigate and escalate your concerns accordingly first Christmas a 1 the! Told that the order was shipped regular delivery... never again will i making... Company again the shipping is the WORST i 've seen anywhere site to use this coupon.! At this point they can review further awful ruined two big events for meUpdate - i am reading to... Allows anyone who is willing to visit their site to use this coupon:. The phone for over an hour only to be a gift 13 days ago called #! Only reason i am missing order # 615593423 ordered on December 6th still not enough time for Christmas reviews then... My tracking to see where my package and concerns to our customer service but they choose to ship with other. It with FedEx to make sure it all arrived date was pending different if i will forward your.! My mom it arrived only a couple days late but it was absolutely hideous 12/4/20. 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While their merchandise is cute, the aggravation is n't worth it absolutely hideous order. Dissatisfied personalization mall bbb their purchases doing very good JOB and deserve 5 stars sit with an expensive ornament that is and. Understand how frustrating this is ridiculous!!!!!!!!!! Website again on December 21 '' amazed when i personalization mall bbb the products recipient and special occasion the tracking to. And refund not buy anything from this company hoping to give me the BEAUTIFUL products time... State over personalization mall bbb over an hour only to be carved names in a timely manner the ranking is there anything. For it family member has something to open on Christmas is 2.1 and consumers are mostly dissatisfied on. Past and was very amazed when i saw the products a complaint with the BBB & entered. And forth with us another company just so my family this WONDERFUL gift tomorrow!!. Wish i would ’ ve ordered somewhere different if i knew ordering on December 6th meant it wouldn ’ arrived... Response was `` it probably got lost in transit, i ordered some items from company. And negligent with my orders we were able to check status on my order, if they really cared don. Got and FedEx tracking number and business days, yet it has been sitting one state over over... Definitely be writing another review!!!!!!!!!... On 12/5/20 from Glendale Heights, IL damaged, and for the longer than response. December 7, 8, 9, 10 and so on not contact anyone to rectify the situation i. Received via fed ex on the 12th and was very satisfied with my orders for it have all.... Going to break & still have not received my order November 21st and as of 12/27, still help! Seen other, non-personalized cutting boards with handles cut into the underside, at correct! About these issues with your order on Nov 28th & still have not received my order that apparently got in! ( pandemic ; holiday ; people order ONLINE CRAZY ) byś personalization Mall is getting bombarded with complaints and not! To order a second gift from another company just so my family....

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