If you have an account, sign in now to post with your account. If needed, the door handing process can be initiated manually. Make sure the hole in the door frame is drilled at least 1” (25 mm) deep. Attempt to rotate the turnpiece on the interior assembly to the vertical position. The 914 has a zwave plus board. The wrong deadbolt latch is installed. Will see how it goes from there. Two examples of Z-Wave compatible systems are the Samsung SmartThings hub and the Ring Alarm system. Attempt the procedure again, making sure to enter the same new Mastercode in step 2 and 4.6. Make sure your key is FULLY inserted. The Smartcode 916 features Z-Wave technology, meaning a compatible Z-Wave hub is needed to remotely access the lock, and the app that you will download depends on which system you purchase. Press Checkmark symbol once.3. This lock connects to a Z-Wave hub or alarm system.   You cannot paste images directly. Display as a link instead, × Press Lock symbol once6. Press Lock symbol once.4. The keypad can face the exterior, while the interior is protected from the outside elements. The SmartCode 916 is not a fully waterproof lock and is not meant for installation on an outside gate or door with no interior covering or protection. Enter new user code.6. Make sure the user code is not a duplicate and that it is between 4 and 8 digits during your next attempt. I managed to find a refurbished Kwikset SmartCode 916 that is Z-Wave based on Amazon today with minor scuffs for $150 so I went ahead and ordered it and should have it on Monday. Remove the battery pack. Press Lock button once5. 8. Make sure switch #3 is on, and press the Program button once. Sign In . This is useful if the lock is being moved to a different door If the latch being used is from an older lock, it will likely not have a tapered latch bolt. SmartCode deadbolts require a tapered latch bolt for ease of operation. By MonsterIT, July 13, 2016 in Troubleshooting, Workarounds, & Bugs. What version are you running? Adjust the tab of the lower strike (for your knob or lever) to help align the upper latch and strike so that the latch bolt enters the strike when the door is locked. The latch bolt will extend and retract to learn the orientation of the door. The lower latch and lower strike (for your knob or lever) are misaligned, putting too much load on the deadbolt latch. If the latch bolt does not extend to lock, then all codes have been successfully deleted. Copyright © 2021 Spectrum Brands. (*Beeping sound will only be heard if switch #3 (on the lock interior) is in the on positon.) Test the lock (review normal operation) Confirm that the code(s) added in previous step can unlock the door. Make sure the user code is not a duplicate and that it is between 4 and 8 digits during your next attempt. Insert the SmartKey tool fully and firmly into the SmartKey hole. Make sure switch #3 is on, and press the Program button once. Make sure the lock has room for an additional code. I just replace the batteries  with lithium  and 2 of the 3. If you don’t immediately hear five beeps and see the Checkmark flash five times, the Mastercode is disabled. Success: flashing checkmark symbol and single column of digits. I'm guessing Kwikset is not waking up to accept a command. Door locks are working  OK, I will add some dimmers  to the mesh tomorrow to see is that works. The SmartCode 916 is intended for installation on a door where the interior of the lock is enclosed. at www.kwikset.com. I can push the A link button and then the lock starts working. 1 23 4 Switches ON OFF Status LED F Switches, Status LED Colors, and System Alerts Manual Door Handing User Codes Requirements Each user code must be a unique code We just moved house (new construction) and the house has a Kwikset SmartCode 916 doorlock. Sophisticated, modern hardware styles with simple, unique details. Should be in the manual. Place the battery cover onto the interior assembly, making sure to align the turnpiece with the shaft. Remove the current key. I'd check the zigbee channel. Press Lock button once.4. Honeywell 2. The information collected might relate to you, your preferences or your device, and is mostly used to make the site work as you expect it to and to provide a more personalized web experience. Make sure the Mastercode has not already been programmed. Verify that the lock can be operated smoothly with the key while the interior is removed. Thanks for the tips. Press “9” six times9 Press Lock symbol once.If programming is successful, the Checkmark will illuminate and you will hear one beep.If programming is unsuccessful, the “X” pattern will fl ash three times with three beeps. Press and HOLD the Program button until the keypad Flashes green (about 5 seconds).2. The door handing process was not executed during installation. The Checkmark will flash five times and you will hear five beeps.2. If beeping is not heard on all buttons, contact Technical Support for further troubleshooting. Products which inspire assurance and delight when you need it the most. Press lock symbol once.5. Remove the lock from the door, including the old latch. Remember me Not recommended on shared computers. Page 4: Troubleshooting Z Wave device. View online or download Kwikset SmartCode 911 Programming And Troubleshooting Manual If you have to push, pull or lift the door to get it to close, adjust the position of the lower strike. If the latch bolt does not extend to lock, then all codes have been successfully deleted. Sign In. Deleting a Single User Code with the Mastercode DisabledNote: All codes may be deleted at once if the mastercode is enabled. Troubleshooting and FAQs are available on the SmartCode 916 product page online at www.kwikset.com. It features a capacitive touch-screen keypad and a backup keyhole in case the four AA batteries run out; Kwikset claims the batteries will la… Programming and Troubleshooting Guide Mastercode 2 Troubleshooting: Installation 10 Troubleshooting: Door Jamming and Door Handing 11 Troubleshooting: Touchscreen 14 Troubleshooting: Smart Home Systems 15 Troubleshooting: Battery 17 Battery FAQ 18 62818 / 01 1 / 18 Technical Support 1-866-863-6584 www.kwikset.com 1 3 2 4 5 6 7 Experience Kwikset products from the people who know them best. Press Lock button once.If programming is successful, the keypad will flash green once with one beep.If programming is unsuccessful, the keypad will fl ash red three times with three beeps. Flashing Checkmark symbol and Single column of digits is drilled at least 1 ” ( 25 mm ) deep and..., Workarounds, & Bugs ; Existing user for countries outside the U.S. Canada! ” ( 25 mm ) deep power the locks well encountered some issues with the turnpiece, close. 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